Privacy Policy

This privacy policy explains how Harrison & Co. Formalwear, located at 412 Chapel Street, South Yarra, VIC 3141, Australia, collects, uses, and protects your personal information when you use our online platform and services. We are committed to ensuring the privacy and security of your personal data and comply with applicable data protection laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable to individuals in the European Union.

When you use our site or services, we may collect information that identifies you or could be used to identify you. This may include details you provide directly to us when you make a purchase, hire an item, book a consultation, request tailoring, create an account, subscribe to our newsletter, or contact us. This information could include your name, contact details (such as address, phone number, and email address), payment information, purchase history, details about items hired or purchased, tailoring measurements, style preferences, and other information relevant to providing our retail, hire, or tailoring services.

We also collect information automatically as you interact with our online platform. This data includes technical information such as your IP address, browser type, operating system, details of your visits to our site, pages viewed, and how you use our service. This is often collected through technologies like cookies and similar tracking methods.

We use your personal information for various purposes related to operating our business and providing our services:

• To process and fulfil your orders for goods or hire items.
• To manage your account and provide customer support.
• To conduct tailoring and alteration services, using measurements and style preferences.
• To arrange suit or tuxedo hire services.
• To provide custom suiting consultations and style advice.
• To process payments and prevent fraudulent transactions.
• To communicate with you about your orders, services, and account.
• To send you marketing communications (where you have consented to receive them) about our products, services, and events.
• To improve our online platform, products, and services.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

Our legal basis for processing your personal data depends on the specific context. Processing is necessary for the performance of a contract with you (e.g., fulfilling your order, providing hire or tailoring services), or for taking steps at your request before entering into such a contract. We may also process data based on our legitimate interests (e.g., improving services, preventing fraud), with your consent (e.g., for sending marketing communications), or when necessary to comply with a legal obligation.

We may share your personal information with third parties only when necessary to provide our services, operate our business, or comply with legal requirements. This includes sharing data with:

• Service providers who assist us with payment processing, shipping, tailoring, website hosting, marketing, and other business operations. These providers are only given the information necessary to perform their specific functions and are required to protect your data.
• Legal authorities if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose for which it is processed.

You have certain rights regarding your personal data. Depending on your location and the applicable laws, these may include the right to access your data, request correction or deletion of your data, object to or restrict processing of your data, request data portability, and withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details provided below.

Our online platform may use cookies and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience, analyse site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.

Our online platform may contain links to third-party websites or services. This privacy policy does not apply to those third-party sites, and we are not responsible for the privacy practices or content of such sites.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page.

If you have any questions or concerns about this privacy policy or our handling of your personal data, please contact us by writing to:
Harrison & Co. Formalwear
412 Chapel Street
South Yarra, VIC 3141
Australia